Refund Policy
Samarpan provides the highest level of addiction treatment. We have limited rooms and by maintaining a high level of occupancy, we are also able to keep our costs down, the savings we make help us retain a reasonable price point that our clients benefit from.
With this in mind, we have a reservation, payment and refund policy that reflects our client’s commitment to recovery while being fair to Samarpan.
Samarpan requires a One INR Lakh reservation deposit (Non-Refundable) of the first month’s fee prior to arrival to reserve a room for the pre-agreed arrival date. Acceptable payment methods include credit card, razorpay, bank transfer, cheque (Indian banks) and cash.
If a client fails to arrive at Samarpan within seven days of the pre-agreed arrival date, Samarpan reserves the right to retain the reservation deposit. Our objective is to offer the client care and treatment, so should the client arrive after seven days, we will still aim to accommodate them; however, admission will be based on bed availability.
Payment made in full is due on arrival at Samarpan, if not made prior to arrival. Admission will not be granted until payment is complete. Note that cash payments can only be up to 1.99lakh due to government legislation.
To maintain fairness and ensure continuity of care, Samarpan operates under a No Cash Refund Policy. All program fees paid are non-refundable, regardless of early departure or administrative discharge. This policy ensures responsible allocation of resources and continuity of care for all clients in treatment.
If a client leaves within the first 14 days of their admission, before completing their paid treatment duration, any unused paid days may be held as credit, subject to the conditions below:
In the event of an Administrative Discharge, no cash refund or unused paid days credits will be issued under any circumstance.
An Administrative Discharge occurs when a client is discharged from the program before completing treatment due to non-clinical reasons, typically involving failure or refusal to comply with program policies, safety requirements, or treatment expectations.
An administrative discharge may occur under circumstances including, but not limited to:
Depending on the nature of the issue, Samarpan reserves the right to discharge the client immediately.
